Legal information

Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how SOVORA processes personal data when you visit sovora.eu, request a product catalog, contact our team or enquire about private label cooperation.

1. Data controller

SOVORA Group, Tower 115, Pribinova 4195/25, 81109 Bratislava, Slovakia. For privacy questions, contact info@sovora.eu or call +421 915 538 405.

2. Personal data we collect

Depending on how you use the website, we may process your name, company name, email address, telephone number, enquiry details, selected products and technical information submitted with a request, including IP address, page URL, browser information and submission time.

3. Why we use personal data

• to answer enquiries and send requested catalogs or cooperation information;
• to prepare and discuss product, distribution or private label proposals;
• to protect forms and website infrastructure from spam, abuse and security threats;
• to comply with legal obligations and establish or defend legal claims;
• to improve the operation, accessibility and reliability of the website.

4. Legal bases

We process personal data where it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with legal obligations, or for our legitimate interests in responding to business enquiries, securing the website and developing commercial relationships. Where consent is required, you may withdraw it at any time.

5. Recipients and international transfers

Personal data may be handled by authorised SOVORA personnel and trusted service providers supporting website hosting, email, communications and IT security. Enquiries submitted through the website may be delivered through Telegram to authorised recipients. Where information is transferred outside the European Economic Area, we use an applicable legal transfer mechanism and appropriate safeguards.

6. Data retention

We keep enquiry data only for as long as needed to respond, manage a potential or active business relationship, meet legal and accounting requirements, and resolve disputes. Unsuccessful general enquiries are periodically reviewed and deleted when they are no longer required.

7. Cookies and external resources

The website may use essential browser storage required for interface preferences and form operation. It also loads selected external resources, such as web fonts. We do not use information submitted through contact forms for unrelated advertising without an appropriate legal basis.

8. Your rights

Subject to applicable law, you may request access to your personal data, correction, deletion, restriction of processing, data portability, or object to processing based on legitimate interests. You may also lodge a complaint with the Slovak supervisory authority for personal data protection.

9. Security

We use organisational and technical measures intended to protect personal data against unauthorised access, alteration, disclosure or loss. No online transmission or storage system can be guaranteed to be completely secure.

10. Changes to this policy

We may update this Privacy Policy when our services, legal obligations or data-processing practices change. The current version and update date will always be published on this page.